Center Services
Customer service center is Shandong new Ka Group foreign service window and platform, client and the company exchanges, communication, linked to the bridge. To the pursuit of customer satisfaction, security customer demand effective acceptance, processing, fulfil, ensure customer service center to reach the required standards and requirements, to provide customers with sincere satisfaction with the services.
Customer service to every customer to provide personalized service, to improve customer satisfaction and loyalty, and strive for new customers, so as to promote the growth of enterprises.
" To build a better life, " listen to the voice of customers, concerned about customer demand, establish " good faith to create the brand, services to the preparation of the future, the intention to create a better life" concept. Transfer in communication to the customer the truth, for customers to provide fast, accurate and valuable in various real estate information.
Job objective
In good faith to win the market, to win customer service, adhere to the " fast, accurate, rigorous, meticulous, and pragmatic " style of work, take effective method, handle affairs according to market rule, place oneself in others' position for the sake of customers, for the owners to try various devices to share, to establish close internal, external relations. Play "customer club ", and customers sincere communication, deepen understanding, enhance mutual trust, supervise supervise Property Management Company to fulfill the duties act. Hard work, contend for achieve top-ranking outstanding achievement, and strive to customer service center building an ideological conformity, business skills, rigorous style of work, to complete the task well, customer satisfaction with the service center.
Job content
Customer service center as the enterprise comprehensive service window, have accepted, consultation, complaints, visits, publicity and supervision functions. Specific work content is:
( a ) understanding and mastery of the new and old customers information activities, all for the sake of customers, always stand in the customer side, listened carefully to customer suggestions and comments, and consciously accept the supervision of the customer.
( two) to deal with customer complaints, follow the relevant laws and regulations and the principles for handling of complaints, complaints and suggestions for implementing partial detailed supervision responsibilities.
( three) the organization " customer satisfaction survey ", aimed at the adoption of full understanding of customer service evaluation and needs, to provide more in line with the needs of life products and services.
( four) organize the implementation of the " customer return " work, reciprocates through understanding the property management staff work performance, responsible for the collection of feedback information, processing, reporting, implementation of acceptance.
( five) good friends from all walks of life, new and old customers, potential customers to petition reception work, responsible for customers ( inquire customers ) enthusiastic reception, detailed answer customer questions, a detailed record of original data.
( six) to the external, internal coordination work, according to the plan often thorough household visits condolences, sincerely communicate, so that customers and service center staff to establish interactive, jointly create a beautiful home.
( seven ) perform the " club " articles of association, through the customer to get to know more friends like urban development, to share with you the beauty of life, " customer " of the club is willing to always listen to friends from all walks of life to urban development requirements and recommendations, and more willing to work with new and old customers face-to-face communication, and through better service return all the support and concern of urban development.
